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Technical Service and Sales Support Coordinator

Working closely with the Technical Services Manager, Sales Team and international suppliers this position is responsible for: identifying technical problems; determining cost effective solutions; ensuring that technical standards and services are resolved to the customer’s highest satisfaction; tracking all internal and external repairs; determining warranty status; preparing repair quotes and communicating turn-around times based on parts delivery; maintaining parts inventory; issuing quotes for parts; maintaining lists of parts pricing; monitor, organize and maintain demo inventory; and assist with tradeshow, seminar and demo preparations and setup.

For more information, please visit the ad listing HERE 

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Inside Sales Support and Marketing Coordinator

Responsibilities include: maintaining internal sales service with customers & support for 
3 Regional Reps.; processing orders; providing quotations, availability & following up to 
ensure delivery commitments are met; ordering equipment and parts for inventory; 
marketing & event support functions; and leveraging social media. 

The ideal candidate will be: bilingual – English & French; a University or College graduate in Marketing or Event Management; have an interest in theatre production, technical or electronic technology; 3 to 5 years previous experience in a customer service / inside sales position preferably in a smaller, technically orientated, customer focused distributor; have excellent interpersonal skills with the ability to listen and communicate (written & verbally) effectively using reports & email; having a great telephone “presence”; computer & social media literate; capable to multi-task, meet deadlines and be organized are important. Other assets include being able to work independently, solve problems and initiate improvements to work processes. Key to success will be a willingness to: be proactive; make decisions to resolve customer’s problems and disputes; support others, be flexible and make a contribution in a smaller operation. 

For more information, please visit the ad listing HERE 

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