Join our team in Brockville!
GERRAUDIO Distribution has serviced the Canadian professional audio market for over forty years. We represent top-tier audio equipment manufactures based out of the UK, Europe and the USA, and provide first class sales support and service to our diverse customer base across Canada. Our head office is located on Development Drive in Brockville’s industrial park with satellite offices in Western Canada and Quebec.
Technical Parts & Service Representative
Working closely with the Technical Services Manager, Sales Team and international supplier contacts, this position is responsible for the resolution of all incoming customer service inquiries: identifying technical problems; determining cost effective solutions; ensuring that technical standards and services are resolved to the customer’s highest satisfaction; tracking all internal and external repairs; determining warranty status; preparing repair quotes and communicating turn-around times based on parts delivery; maintaining parts inventory; issuing quotes for parts; maintaining lists of parts pricing; monitor, organize and maintain demo inventory; and assist with tradeshow, seminar and demo preparations and setup.
The ideal candidate will be: a college or technical graduate, or have relevant work experience in the audio-visual or related field; with 3+ years of troubleshooting experience; preferably in a smaller, technically orientated company that involved customer services responsibilities; highly organized; have excellent interpersonal and communication skills; a perfectionist who can troubleshoot and perform quality repairs; computer literate with Mac & Microsoft applications; familiar with CRM systems and practices; capable to multi-task and meeting deadlines are important. Other assets include being able to work independently, solve problems and initiate improvements to work processes. Key to success will be a willingness to be proactive, make decisions, support others, be flexible and make a contribution in a smaller operation. The successful candidate must have a valid Class G Ontario Driver’s License, be bondable &/or produce a Police Record Search Certificate and a valid Canadian Passport.
Interested, qualified individuals are invited to submit their resume electronically to: [email protected]
By mail: Ken LeBlanc & Associates,
84 King St. W., Suite 201, Box 773,
Brockville, ON., K6V 5W1
We appreciate all applications however, only those selected for an interview will be contacted. Upon request we will facilitate applicants with disabilities to participate in the recruiting process.