Technology Applications Specialist Regular - Full Time Ontario

Purpose

GerrAudio is expanding its Technical Services & Design team to strengthen customer support and maintain its commitment to providing exceptional service and sales assistance across Canada. We are looking for a passionate audio professional with strong technical skills and a problem-solving mindset. The ideal candidate will have a keen desire to learn and the ability to connect with individuals at all levels within the AV industry.

As a Technology Applications Specialist, you will work closely with GerrAudio's Manager of Technical Services and technical sales teams, serving as a key point of contact for the design, training, and support of GerrAudio's full range of technology solutions.

Over the past five years, GerrAudio has experienced healthy growth, and we are excited about the future of our industry and the technology we represent. We are looking for an individual who shares this enthusiasm and can grow with us, contributing to an elevated customer experience with the solutions we offer. 

GerrAudio is committed to creating an environment where our people feel supported and empowered to grow. We believe in fostering a culture that celebrates both personal and professional development. Join our team and playa part in an energized, growing industry that encompasses a shared passion for art, communications, and audio technology. 

Essential Functions & Responsibilities

• Pre-Sale Services: Design audio and communications solutions; create technical drawings; qualify equipment; collaborate with end-users, dealer partners and supplier contacts; assist with the creation and development of sales opportunities
• Audio Systems Networking and Control: Configure, program, and implement audio and intercom communications systems; ensure recommended components are compatible with each other and with overall audio ecosystem
• Post-Sale Support: Provide technical assistance to customers via phone, email, or on-site as needed for troubleshooting and system optimization or repair; maintain constant contact with internal Service Dept. to track repair situations and offer end-user/customers updates as needed
• Project Commissioning: Assist with commissioning larger, qualified projects and act as a trusted liaison between the end-user, dealer/integrator, consultants and supplier contacts
• Urgent Troubleshooting: Respond promptly to urgent technical issues and resolve them as quickly as possible
• Demonstrations and Presentations: Assist with the planning, assembling, and programming of product demonstrations for internal events, trade shows, or at customer locations; provide technical presentations to customers, end-users, or consultants in support of Technical Sales Representatives
• Product Analysis: Conduct competitive product analysis within defined timeframes, particularly during tender processes
• Training: Over time and with guidance and training, conduct product-specific and/or customer-specific educational sessions covering GerrAudio's technology (Meyer Sound, DiGiCo, Clear-Com, etc.)
• Ongoing Education: Stay current with products and technologies by participating in manufacturer product training (in-person, online), webinars, and relevant publications (including GerrAudio brands, competitive brands and complimentary technology)
• Manufacturer Relationships: Maintain professional and effective communication with manufacturer technical services and sales contacts. Visit major manufacturers for training and occasionally host manufacturer visitors in Canada
• Trade Shows: Attend domestic and international trade shows to receive technical training, meet with manufacturers and customers, assess competitive products, and explore new business opportunities 

Qualifications

• Expertise in Pro AV and Systems Integration: In-depth knowledge of the Pro audio and systems integration market, including audio signal flow, sound reinforcement, audio networking, intercom ecosystems, DSP, and audio control systems (to name a few)
• Technical Proficiency: At least 5-7 years of experience as an AV System Designer, Project Manager or Engineer, with hands-on experience in designing, commissioning, programming, and troubleshooting audio systems
• Networking Knowledge: Solid understanding of network routing, switching environments, multicast/unicast transport, and related protocols. Proven experience implementing AV devices on networks is an asset
• Education: Post-Secondary degree in Audio Visual, Telecommunications, Electronics, Networking, or a related field
• Software Proficiency: Familiarity with Microsoft and Apple operating systems. Experience using Odoo (company's ERP) is a bonus but not necessary
• Temp Player with Grit: We are looking for someone who is willing to get their hands dirty some days and wear the white gloves the next. Someone who can load and unload a truck, proceed to set up and commission a system, and finish the day by taking the customer out for dinner. Someone who can relate to a grumpy union member one day, and an acoustical consultant the next... And at the end of both, have them singing Gerr's praises

Valid Class G Ontario (or Provincially equivalent) Driver's License in order to drive the company's van(s) while not negatively impacting the company's automobile insurance premiums. Must be comfortable and competent with driving an oversized cargo van (Dodge ProMaster or equivalent).

Valid Passport and ability to travel by air, train, or motor vehicle domestically and internationally.

Ownership of an insured personal vehicle in good condition to be used for business use is essential.

Bondable and/or able to produce a Police Record Search Certificate.

Assets
Familiarity with any of the following programs is considered an asset:

• Smaart - Rational Acoustics
• COMPASS/Nebra - Meyer Sound
• MAPP/MAPP3D - Meyer Sound
• EHX - Clear-Com
• SD/Quantum/S-Series - DiGiCo
• AutoCAD
• EASE
• Dante Controller/VS/Studio/VIA
• Network Management (Luminex/Cisco/NETGEAR)

Working Conditions

• Required to work min. 40 hours per week (Monday-Friday, 8:30AM-5:00PM). This role will require occasional evening and weekend work
• Weekly travel to visit customers and/or suppliers and to attend Company sales initiatives (trade shows) is required
• If successful candidate is remote, regular visits to the company's HQ in Brockville will be required

NOTE: The foregoing is intended to outline the general description of duties and responsibilities for this position. It is not intended nor should it be interpreted as a complete description. GerrAudio Distribution Inc. reserves the right to amend this position description at any time provided that such change does not represent a substantive change in the purpose or essential nature of the position.

We appreciate all applicants, however, only those selected for an interview will be contacted. Upon request we will facilitate applicants with disabilities to participate in the recruiting process.