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Join Gerr behind the scenes.

  

Join our team and play a part in an energized, growing industry that encompasses a shared passion for art, communications and audio technology.


Technical Support Representative

Permanent - Full Time

Western Canada

GerrAudio is an established sales and distribution company of professional audio equipment used in the live performance and broadcast industries across Canada. Our head office is located in Brockville, Ontario, with satellite offices located in the Greater Toronto Area, Western Canada and Quebec.

This position will work in partnership with the Company's Western Canadian Sales Manager and Technical Support Team to service an existing customer base as well as help develop new sales opportunities within the territory.

Department

Sales

Supervisor(s)

VP, Sales

Sales Manager, Western Canada

Status

Permanent, Full-Time

Territory

Western Canada (MB, SK, AB, BC, YT, NWT, NVT)

Location

Remote (must live in Western Canada, preference is Alberta)

Anticipated Start Date

TBD - Spring / Summer 2024

Position Requirements:

  • Coordinate sales activities by working closely with the Western Canada Sales Manager and the VP of Sales

  • Assist with technical service inquiries and provide timely solutions by working closely with the internal Technical Service team and the end-user or customer

  • Respond to incoming phone and/or email technical service inquiries; troubleshoot equipment failures or other related problems to determine whether or not the customer can fix the issue or if the item need to be sent in for repair

  • Assist with quote generation and customer follow-up on a daily basis

  • Visit customers and potential customers to develop relationships, assist with the setup and execution of on-site and virtual product demonstrations, assist with meeting follow-up

  • Deliver professional and relevant sales and technical service solutions

  • Input customer activities, competitive intelligence and industry information daily using CRM (Odoo) software

  • Follow-up in a timely manner (within 24-hours max) to voicemail and email requests from customers, suppliers, management, peers and other internal and external contacts

  • Establish long-term, ongoing relationships with multiple people in a customer's organization

  • Travel with internal colleagues, external supplier sales personnel as well as alone to visit end-user customers

  • Assist with the planning of relevant industry and distributor trade shows, and attend when necessary

  • Provide feedback to internal teams as well as with sales peers regarding competition, pricing and marketing opportunities

  • Maintain and share an understanding of industry trends and technical developments that affect target markets


Qualifications:

  • Completed post-secondary degree or diploma in a relatable field of study desirable

  • 5+ years of experience working within the live production sound or touring industry

  • Well-developed knowledge of the technology that GerrAudio represents (Meyer Sound, DiGiCo, Clear-Com, DPA, RME, Sound Devices, etc.)

  • Well-developed sales and customer service skills are considered an asset

  • Ability to determine the needs of customers and make recommendations that best serve these needs

  • Ability to travel at least 30% of the time (locally, domestically and internationally)

  • Excellent oral and written communication skills in both technical and business terms

  • Excellent customer relations skills

  • Physically able to lift and set up audio equipment while on the road

  • Working knowledge of Microsoft Office (Word, Excel, Powerpoint, etc.), Google office applications (Gmail, Google Drive, Google Sheets, Google Docs, etc.) and Apple functions (MAC operations, Keynote, etc.), as well as the ability to quickly adapt and efficiently leverage a sophisticated CRM tool to manage customer engagements and run reports

  • Excellent interpersonal skills with the ability to listen and communicate effectively (written & verbal)

  • Developed time management and organizational skills, ability to set priorities, meet established deadlines, be proactive, make decisions to solve customer problems efficiently

  • Ability to multi-task, be flexible and work independently while being cooperative and supportive as a member of a small team

  • Computer application literate. Able to learn, demonstrate, apply and teach product related applications software

  • Valid Class G Ontario (or Provincially equivalent) Driver's License in order to drive the company's van(s) while not negatively impacting the company's automobile insurance premiums

  • Ownership of an insured personal vehicle in good condition to be used for business use is essential

  • Bondable and/or able to produce/secure a Police Record Search Certificate

  • Ownership of, or ability to obtain, a valid Canadian Passport and to travel freely into the USA

We appreciate all applicants, however, only those selected for an interview will be contacted. Upon request we will facilitate applicants with disabilities to participate in the recruiting process.

Apply Here 


Technical Service Coordinator

Permanent - Full Time

Brockville, ON

GerrAudio is an established sales and distribution company of professional audio equipment used in the live performance and broadcast industries across Canada. Our head office is located in Brockville, Ontario, with satellite offices located in the Greater Toronto Area, Western Canada and Quebec. 

This position will work closely with the company's Technical Services Manager, Repair Technician and supplier contacts to ensure all technical services and repair inquiries are addressed and resolved within a timely manner.

Department

Service

Supervisor(s)

VP, Operations

Manager of Technical Services

Status

Permanent, Full-Time

Location

Head Office, Brockville

Development Drive

Anticipated Start Date

As soon as possible.

Position Requirements:

  • Proven technical support experience or experience as a customer service representative

  • Highly organized with exceptional time management skills; ability to prioritize and work through multiple projects simultaneously
  • Effective communication skills; ability to interact with customers/suppliers on the phone and/or via detailed, precise e-mails
  • Familiarity with CRM systems and practices; computer literate with Mac and Microsoft applications
  • Customer-oriented and ability to adapt/respond to different types of personalities
  • Ability to troubleshoot technical situations and collectively work as a team to solve problems
  • Ability to coordinate all incoming technical service and repair inquiries
  • Ability to initiate and track all internal and external repairs
  • Ability to determine warranty status on broken equipment; issue Return Authorizations
  • Ability to prepare repair quotes and effectively communicate turn-around times based on parts delivery and service schedule
  • Ability to maintain accurate inventory and pricing of parts
  • Ability to monitor, organize and maintain parts and demo inventory in company's CRM system
  • Ability to occasionally assist with trade shows, seminars, and/or product demonstrations


Qualifications:

  • College or technical graduate, or have relevant work experience in the audio-visual or related field

  • An interest in Theatre Production, Mechanical or Electronic Technology will assist in gaining a thorough technical knowledge of the company's products

  • 3+ years of experience in a customer service/inside sales support position, preferably in a smaller, technically oriented distributor, customer sensitive operation

  • Ability to be flexible, multi-task, and work independently while being cooperative and supportive as a member of a small team

  • Valid Class G Ontario Driver's License that is maintained and in good standing

  • Ability to drive the company's van(s), while not negatively impacting our automobile insurance premiums

  • Ownership of a personal vehicle, in good condition, that can be used to business use from time-to-time is considered an asset

  • Bondable and/or able to produce/secure a Police Record Search Certificate

We appreciate all applicants, however, only those selected for an interview will be contacted. Upon request we will facilitate applicants with disabilities to participate in the recruiting process.

Apply Here 


Technical Sales Representative, Test & Measurement

Permanent - Full Time

Remote Office

GerrAudio is an established sales and distribution company of professional audio equipment used in the live performance and broadcast industries across Canada. Our head office is located in Brockville, Ontario, with satellite offices located in the Greater Toronto Area, Western Canada and Quebec. 

We are searching for a competent Technical Sales Representative with well-developed sales skills and a strong history of closing deals.  This role will actively manage a sales territory and plan and execute sales development activities that are in alignment with the strategy directly of the company and its supplier partners.

This position is responsible for retaining current customers as well as developing and attracting new customers. The successful candidate will be charged with learning and selling current products and new products, keeping abreast of new technologies, recommending/sharing changes and trends seen in the field and meeting sales goals in targeted markets.  Must be able to fully demonstrate the operation (feature/benefit) of all Test & Measurement devices in the GerrAudio product portfolio.

The successful candidate must work to consistently enhance the company’s reputation for first class service and support.

Department

Sales

Supervisor(s)

VP, Sales

Status

Permanent, Full-Time

Territory

Canada

Location

Remote (must live within Canada)

Anticipated Start Date

TBD - Spring 2024

Position Functions & Responsibilities:

  • Develops and services assigned territory, including geographic region proposed

  • Actively and consistently seeks new customers within all relevant market segments

  • Researches customers' needs and resolves problems by providing technical support in person, via email and/or by phone

  • Visits existing and potential customers to develop relationships, follow-up on leads, provide on-site and virtual product demonstrations in order to close sales opportunities

  • Meets or exceeds established sales/revenue targets

  • Achieves key metrics (customer visits per week, prospect visits per week, demonstrations conducted)

  • Delivers professional and relevant sales presentations and closes sales in a professional manner

  • Inputs customer activities, competitive intelligence and industry information daily using CRM (Odoo) software

  • Submits expense reports monthly (minimum)

  • Responds within 24 hours to voicemail and email requests from customers, suppliers, management, peers, and other internal and external contacts

  • Manages major accounts; establishes long-term, ongoing relationships within a customer's organization

  • Travels with internal colleagues, external supplier sales personnel as well as alone to visit end-user customers

  • Assists with the planning of, and attends, relevant industry and distributor trade shows

  • Provides feedback to internal teams as well as with sales peers regarding competition, pricing, and marketing opportunities

  • Maintains and shares an understanding of industry trends and technical developments that affect target markets

  • Provides insightful updates to Management when appropriate or requested 

  • Participates in scheduled Sales Conference calls


Qualifications:

  • Bachelors degree in mechanical, electrical or acoustical engineering, or equivalent in a related field

  • 5+ years of field sales experience or equivalent within the acoustical / test & measurement market
  • Well-developed sales skills
  • Ability to make decisions and evaluations to determine the needs of customers
  • Ability to travel at least 75% of the time (locally, domestically and internationally)
  • Excellent oral and written communication skills in both technical and business terms
  • Excellent customer relations skills
  • Treats all colleagues and customers with dignity, respect and courtesy
  • Working knowledge of Microsoft Office (Word, Excel, Powerpoint, etc.), Google office applications (Gmail, Google Drive, Google Sheets, Google Docs, etc.) and Apple functions (MAC operations, Keynote, etc.), as well as the ability to quickly adapt and efficiently leverage a sophisticated CRM tool to manage customer engagements and run reports

  • Knowledge of target market industries and rolodex of key potential customers and industry leaders within the geographic boundaries of the role is highly desirable

  • Ability to be flexible, multi-task and work independently while being cooperative and supportive as a member of a small team

  • Valid Class G Ontario Driver's License that is maintained and in good standing in order to drive the company vehicles (while not negatively impacting the company's automobile insurance premiums)

  • Ownership of, or ability to frequently use a personal vehicle for business travel (expenses reimbursed)

  • Bondable and/or able to produce/secure a Police Record Search Certificate

  • Ownership of, or ability to obtain, a valid Canadian Passport and to travel freely into the USA and abroad


Working Conditions:

  • Required to work a minimum of 40 hours per week, 8:30AM - 5:00PM, Monday - Friday

  • Weekly travel to visit customers and/or suppliers

  • Attending company sales initiatives (trade shows) is required

  • Remote position with frequent visits to the company's HQ in Brockville, Ontario will be required

 

The foregoing is intended to outline the general description of duties and responsibilities for this position. It is not intended not should it be interpreted as a complete description. GerrAudio Distribution Inc. reserves the right to amens this position description at any time provided that such change does not represent a substantive change in the purpose or essential nature of the position. 

We appreciate all applicants, however, only those selected for an interview will be contacted. Upon request we will facilitate applicants with disabilities to participate in the recruiting process.


Apply Here 

Gerr who?

 

Never heard of us?  That's ok.  Perhaps you have been to a Cirque du Soleil show or an act on Broadway, or a live performance at your local Canadian theatre or favourite music festival?  How about watching the national evening news or your favourite show on Netflix?  

If so, you have likely experienced some of the audio products GerrAudio distributes and supports across Canada.  Whether it's loudspeakers, intercom solutions, digital mixing consoles, studio-grade microphones or one of the other specialty products GerrAudio represents, we take a personalized approach and enjoy collaborating with technical end users, consultants, integrators and artists in order to create a design that meets the technological and artistic goals of the entire production team.