Position Requirements:

• Coordinate sales activities by working closely with the Western Canada Sales Manager and the VP of Sales

• Assist with technical service inquiries and provide timely solutions by working closely with the internal Technical Service team and the end-user or customer

• Respond to incoming phone and/or email technical service inquiries; troubleshoot equipment failures or other related problems to determine whether or not the customer can fix the issue or if the item need to be sent in for repair

• Assist with quote generation and customer follow-up on a daily basis

• Visit customers and potential customers to develop relationships, assist with the setup and execution of on-site and virtual product demonstrations, assist with meeting follow-up

• Deliver professional and relevant sales and technical service solutions

• Input customer activities, competitive intelligence and industry information daily using CRM (Odoo) software

• Follow-up in a timely manner (within 24-hours max) to voicemail and email requests from customers, suppliers, management, peers and other internal and external contacts

• Establish long-term, ongoing relationships with multiple people in a customer's organization

• Travel with internal colleagues, external supplier sales personnel as well as alone to visit end-user customers

• Assist with the planning of relevant industry and distributor trade shows, and attend when necessary

• Provide feedback to internal teams as well as with sales peers regarding competition, pricing and marketing opportunities

• Maintain and share an understanding of industry trends and technical developments that affect target markets

Qualifications:

• Completed post-secondary degree or diploma in a relatable field of study desirable

• 5+ years of experience working within the live production sound or touring industry

• Well-developed knowledge of the technology that GerrAudio represents (Meyer Sound, DiGiCo, Clear-Com, DPA, RME, Sound Devices, etc.)

• Well-developed sales and customer service skills are considered an asset

• Ability to determine the needs of customers and make recommendations that best serve these needs

• Ability to travel at least 30% of the time (locally, domestically and internationally)

• Excellent oral and written communication skills in both technical and business terms

• Excellent customer relations skills

• Physically able to lift and set up audio equipment while on the road

• Working knowledge of Microsoft Office (Word, Excel, Powerpoint, etc.), Google office applications (Gmail, Google Drive, Google Sheets, Google Docs, etc.) and Apple functions (MAC operations, Keynote, etc.), as well as the ability to quickly adapt and efficiently leverage a sophisticated CRM tool to manage customer engagements and run reports

• Excellent interpersonal skills with the ability to listen and communicate effectively (written & verbal)

• Developed time management and organizational skills, ability to set priorities, meet established deadlines, be proactive, make decisions to solve customer problems efficiently

• Ability to multi-task, be flexible and work independently while being cooperative and supportive as a member of a small team

• Computer application literate. Able to learn, demonstrate, apply and teach product related applications software

• Valid Class G Ontario (or Provincially equivalent) Driver's License in order to drive the company's van(s) while not negatively impacting the company's automobile insurance premiums

• Ownership of an insured personal vehicle in good condition to be used for business use is essential

• Bondable and/or able to produce/secure a Police Record Search Certificate

• Ownership of, or ability to obtain, a valid Canadian Passport and to travel freely into the USA

We appreciate all applicants, however, only those selected for an interview will be contacted. Upon request we will facilitate applicants with disabilities to participate in the recruiting process.

Apply Here